Support
Help with your library, without handing it over.
FastLoupe support is provided by Oddbrd Oy in English and Finnish. There is no support account or web form: email reaches a person, and your photos stay on your computer.
Contact FastLoupe Support
Tell us which operating system and FastLoupe version you use, what you expected, what happened, and the exact wording of any error. Support is available in English and Finnish.
Email supportInclude a diagnostic report
In FastLoupe, open Settings → About and choose Save diagnostics…. Read the text file before attaching it. FastLoupe never uploads the report itself.
Purchases and trial
On Mac, use Restore Purchases from the FastLoupe menu or Settings → About. The free 30-day base-app trial does not renew or charge automatically. Azure Blob Storage Sync is a separate purchase.
Protect the originals
If a file-changing operation behaved unexpectedly, stop that operation and keep your independent backup unchanged. Browsing and catalogue-only triage do not modify originals.
Privacy questions
Do not send original photos or a catalogue unless support specifically asks and you choose to. See the Privacy Policy for what remains local and which optional features contact named providers.
Publisher: Oddbrd Oy · Business ID 3639597-2 · Espoo, Finland. Support correspondence is used only to answer and resolve your request, as described in the Privacy Policy.